Shipping & returns
Please select the correct shipping option for where you live.
Shipping rates
| Zone | Delivery time | Cost |
|---|---|---|
| New Zealand — up to 1kg | 3–5 business days | $5.00 |
| New Zealand — 1–5kg | 3–5 business days | $10.50 |
| New Zealand — 5–10kg | 3–5 business days | $20.00 |
| Australia — Melbourne, Sydney & Brisbane metro | 2–4 business days | $40.00 |
| Australia — rest of countryExcludes Western Australia and Tasmania | 2–4 business days | $50.00 |
We can't send honey everywhere due to biosecurity laws — if you're unsure whether we can ship to your country, please contact us first.
How to return an item
Changed your mind? You have 30 days. Here’s how it works.
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1
Get in touchEmail info@kingbeeshoney.com with your order number and what's gone wrong.
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2
Broken in transit?Our honey travels in glass — if your jar doesn't arrive in one piece, let us know and we'll do our best to put it right.
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3
Faulty or not as describedReturn faulty goods within 10 working days of purchase with your receipt and we'll replace them or refund your purchase.
Shipping & returns FAQs
Quick answers to the questions we hear most.
NZ urban orders arrive in 2–4 business days; rural can take 3–6. Australia is 5–10 business days.
We currently ship across New Zealand and to Australia. More regions are coming soon.
You’ll get a tracking link by email as soon as your order is dispatched.
You have 30 days from delivery to return unused items in their original packaging for a full refund.
For change-of-mind returns we provide a prepaid label; the cost is deducted from your refund. Faulty items are returned free of charge.